Terms and conditions

1. Acceptance as a member

 We have an absolute discretion over whether to accept an application for membership to the club. If your application is accepted, membership to the club will start as stated on membership form.

2. Membership

(a) If you have applied to be a member before the club has opened, you will become a member the day the club opens.

(b) The member is entitled to group personal training sessions (subject to booking) from the first day of when the membership begins until the membership expires (renewal date) or until payments stop.

(c) As a member, and by paying your membership fee, you agree to comply with the rules of membership and these terms and conditions. We may, make reasonable changes to these rules at any time provided we give you advance notice of the changes.

3. Membership Fees

(a) On becoming a member of the club you must pay the membership fee for the period of time it states on the membership form irrespective of actual usage of the Club facilities. The fee is set out clearly and except, as otherwise set out in the agreement, is not refundable. All pay in full memberships are non refundable.

4. Termination of membership

(a) Your membership will continue for an initial contracted period, which is stated on your membership forms, unless properly terminated by you or us with in that period in accordance with section (b) to (d) below. If you wish to cancel your membership at the end of the initial contracted period you must give 30 days-notice in writing to us or the relevant collection company as it states on your membership form. Until this time membership will continue on a monthly basis unless renewed for an extended contract period or cancelled by you in writing.

(b) We may terminate the agreement:

            (i) If you commit a serious or repeated breach of this agreement, or the club rules of membership.

(ii) If you provide us with details which are known to be false when applying for membership and the false details would have affected our decision in granting you membership.

            (iii) If you threaten or blackmail any staff / members or the club itself in any way.

(c) You may terminate the agreement by giving:

(i) 30 days notice in writing if you are moving outside a 10 mile radius of any of our clubs (evidence of moving will be required). An admin charge of £7 times the amount of months left on your contract will be applicable and taken by direct debit on your last payment date.

(d) You may also terminate your membership if:

            (i) We move the location of the club more than 4 miles from its current location; or

            (ii) The club closes for more than four weeks for refurbishments.

(e) Freezing membership through injury or illness

If you are unable to use the club for a period of more than 1 month through injury or illness then we can freeze your membership as soon as we have evidence of your injury or illness in the form of a doctor’s certificate, a new doctor’s certificate will need to be provided every 3 months. Payments will continue on a monthly basis as set out in the agreement and any months missed will be added to the end of your membership up to a maximum of 6 months 

5. Use of Equipment

The member must use the equipment and facilities safely and properly, and take care to safeguard their own health and safety and that of other members.

The club will not be responsible for any loss or injury to the member to the extent that it is caused by their own unsafe or improper use of the equipment or the facilities.

The member acknowledges that they will be responsible for any harm or injury that they cause to another member or to the club to the extent that it is caused through their own unsafe or improper use of the equipment or the facilities.

6. Opening Hours and Facilities

Details of the club’s current opening hours and facilities are displayed on the website. We may sometimes need to change opening hours. If we need to do this, we will, where reasonably possible, display notices informing you of the change at least 2 weeks beforehand.

7. Bookings

Members are entitled to unlimited EPF sessions (subject to booking) during their time of membership. Members are advised to book at reception to guarantee their place, there are up to 12 spaces in each hour.

8. General

The Club may from time to time change or add to these terms and conditions for security, legal or regulatory reasons. We will give you at least 21 days notice of any changes or additions.

 

Club Information

  • As a member you are entitled to unlimited EPF sessions, subject to booking.
  • All sessions need to be pre booked.
  • All sessions last one hour.
  • All sessions will start at set times.
  • There is a maximum of 12 spaces per hour to one trainer, If there is going to be more than 12 there will be two trainers.
  • You can’t book more than 4 sessions in advance.
  • If you need to cancel or rearrange your session please do so ASAP.
  • If you are going to be more than 15 minutes late please let us know.
  • You must be aware that physical activity can be hazardous and there is a risk involved. You must acknowledge that you participate at your own risk and take full responsibility for your actions.
     

Dress

All members must wear suitable clothing, no street shoes, boots or sandals are allowed in workout areas.

Equipment

Any breakages must be reported immediately.

We also ask members to use a towel to wipe down machines after use.

Valuables

The club cannot accept any responsibility for the loss of personal belongings; you may leave your valuables in the office if you want or behind reception.

Complaints or suggestions

If you have a complaint or suggestion, please let us know so we can address it straight away, please email headoffice@elmspersonalfitness.co.uk.